Terms of service

Terms and Conditions

About Emmzonn

If you wish to contact us, please send an email to emmzonn.art@gmail.com with your inquiry and contact details, and we will get back to you shortly.

Order

Once you have completed your order, an order confirmation will be sent to your email address. The confirmation will include all the details about the products, price, billing, and shipping address.

If there is any mistake in the order confirmation, you should immediately contact us via email at emmzonn.art@gmail.com.

Delivery

Our normal delivery times are 1-3 weeks. Orders placed on weekends will be shipped at the earliest on the following Monday.

If there are delays in delivery (without us having informed you of a longer delivery time), you should contact us via email at emmzonn.art@gmail.com.

Prices

We reserve the right to adjust prices due to price changes from suppliers, printing errors in the price list, and inaccuracies in prices due to incorrect information, and we reserve the right to adjust the price.

Right of Withdrawal

When purchasing goods on the website, you as a customer have a 14-day right of withdrawal that applies from the time you receive a product that you have ordered.

5.1 When exercising your right of withdrawal:

You must inform us that you regret your purchase. The notification should be sent to emmzonn.art@gmail.com. Your message should clearly state your name, address, email address, order number, and which goods the return applies to.

You should immediately and no later than 14 days after the withdrawal notice return the products to us.

You are responsible for the return shipping, delivery, and condition of the products upon return, so the products should be sent well-packaged and in their original packaging.

We reserve the right to deduct an amount corresponding to the depreciation in value compared to the product's original value if the product is used or damaged.

5.2 The right of withdrawal does not apply to:

  • Custom-made products that have been specially tailored to your preferences or have a clear personal touch according to your wishes.
  • Services that have been fully completed and where you have expressly consented to the start of the service without a right of withdrawal.

Complaints and Grievances

We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched upon arrival, we undertake, in accordance with applicable consumer protection legislation, to remedy the defect free of charge.

You must always contact us for approval before returning a defective item.

The complaint should be sent immediately after the defect is discovered.

6.1 How do you proceed with a complaint?

Any defects and faults should always be reported to emmzonn.art@gmail.com, where you state your name, address, email address, order number, and a description of the fault.

If we are unable to rectify the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover the return shipping for approved complaints.

We reserve the right to refuse a complaint if it turns out that the product is not defective according to applicable consumer protection legislation. In case of complaints, we follow the guidelines from the Swedish National Board for Consumer Disputes, see arn.se.

Limitation of Liability

We take no responsibility for indirect damages that may occur due to the product.

We accept no responsibility for delays/errors due to circumstances beyond the company's control, such as labor conflict, fire, war, government decision, reduced or non-delivery from the supplier.

Furthermore, we take no responsibility for any changes to the products/product characteristics that have been changed by the respective supplier and other factors beyond our control.

Product Information

We reserve the right for any printing errors on this website as well as for the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality, and resolution. We always strive to display the products as accurately as possible.

Information about Cookies

According to the law on electronic information, visitors to a website must be informed about the use of cookies for privacy purposes. The information in the cookie can be used to track a user's browsing. A cookie is a small text file that the website you visit requests to save on your computer to provide access to various functions. It is possible to set your browser to automatically refuse cookies.

Personal Data

By shopping at Emmzonn, you accept our data protection policy and our processing of your personal data. We care about your personal privacy and do not collect more information than necessary to process your order. We never sell or share your information with third parties without a legal basis.

Emmzonn is responsible for the processing of personal data that you have provided to us as a customer. Your personal data is processed by us to manage your order and in cases where you have requested newsletters or promotional offers - to customize marketing for your individual needs.

Below is a summary of how we, in accordance with the General Data Protection Regulation (GDPR), store and process your data.

10.1 What is personal data?

Personal data is any information that can directly or indirectly be attributed to a physical person.

10.2 What data do we store?

To manage your order and answer questions related to your order (customer service), we store your first and last name, address, phone number, email address, IP address, and purchase history.

Your data is stored as long as we have a legal basis to process your data, for example, to fulfill the agreement between us or to comply with a legal obligation under, for example, the Accounting Act.

10.3 Legal Basis

In connection with a purchase, your personal data is processed to fulfill the agreement with you. Marketing, promotions, and similar mailings occur with your consent.

10.4 What data is shared and for what purpose?

10.4.1 Payment Provider

When making a purchase, information is shared with our payment provider. The information stored is first name, last name, address, email address, and phone number. If you choose to pay by invoice, the payment provider will also store your personal identity number. The information is stored to complete the purchase and to protect the parties against fraud.

10.4.2 Shipping Company

To deliver your orders and complete our agreement, we need to share specific information with the shipping company. The information shared with the shipping company is first name, last name, and address details for delivery. The email address and/or mobile number may also be shared with the shipping company for notification. 

10.4.3 Newsletter

If you have chosen to subscribe to our newsletter, your first name, last name, and email address will be shared with our newsletter provider. This is to keep you updated with information and offers for marketing purposes. We use it for newsletter distribution.

10.5 Right to Access

You have the right to request an extract of all the information we have about you. The extract is delivered electronically in a readable format.

10.6 Right to Rectification

You have the right to ask us to update incorrect information or complete information that is incomplete.

10.7 Right to be Forgotten

You can request that the data we have about you be deleted at any time. There are a few exceptions to the right to deletion, such as if it must be retained to fulfill a legal obligation (for example, according to the Accounting Act).

10.8 Data Protection Officer

Emmzonn is responsible for storing and processing personal data in the online store and ensures that the rules are followed.

Here’s a draft of a Privacy Policy and Terms of Service that you can include in your user policy for SMS notifications. It is tailored to your specific usage of SMS for delivery updates and not marketing.

Privacy Policy for SMS Notifications

1. Data Collection and Handling Related to SMS Notifications

When you opt-in to receive SMS notifications from us, we collect and store the following data:

  • Your phone number
  • Delivery-related information (such as order status, shipment tracking, and pick-up location updates)

This data is collected to provide you with real-time updates about your delivery. We handle your data securely and only use it for the purposes stated in this policy. We will never share your personal data with third parties for marketing purposes.

2. How We Use Your Data

Your data is used strictly to:

  • Send SMS notifications about your order's status
  • Inform you about shipment updates, including which pick-up provider is handling your package and when it has been delivered

We do not send marketing messages via SMS unless you explicitly opt-in to such messages.

3. Data Sharing

We only share your data with:

  • Delivery service providers (e.g., PostNord, DHL) to facilitate the delivery process and ensure you receive accurate updates on your package status
  • Internal systems that help us manage orders and delivery communications

No data will be shared with third-party advertisers or marketing companies.

4. Abandoned Cart and Cookie Policy

To enhance your shopping experience, we may track your activity on our website using cookies, plugins, or similar technologies. This helps us determine if a shopping cart has been abandoned. Should you leave an order incomplete, we may remind you via email or SMS (if you have opted in) about the items left in your cart.

You can manage your cookie preferences directly through your browser settings, and we will never use this information to send unsolicited marketing messages.

Terms of Service for SMS Notifications

1. Company Information

By opting in for SMS notifications, you agree to the following terms and conditions.

2. Opt-In Method for SMS Notifications

When you place an order on our website, you will be given the option to receive SMS notifications related to your delivery. By providing your phone number and consenting, you agree to receive SMS messages regarding:

  • Your order's shipment status
  • Notifications on the package’s delivery
  • Information on which pick-up provider your package is available at

We will not send promotional or marketing SMS unless you have specifically opted in for such content.

3. Opt-Out Instructions

If you no longer wish to receive SMS notifications, you can opt-out at any time by replying with "STOP" to any of our messages. You can also contact our customer service team to unsubscribe from further SMS notifications.

4. Fees and Frequency of SMS Messages

We do not charge for SMS notifications, but your mobile carrier’s standard messaging and data rates may apply. The frequency of SMS updates will depend on your order status but typically includes:

  • Shipment confirmation
  • Notifications on delivery status and pick-up provider details

You will receive messages only when relevant to your order's delivery process.

5. Customer Support

If you have any questions regarding SMS notifications, feel free to contact our customer service team at Emmzonn.art@gmail.com. We aim to respond to all inquiries promptly and will assist with any issues related to SMS messages.

6. Failed, Delayed, or Misdirected Messages

We strive to send timely and accurate SMS notifications. However, we are not responsible for any delays or misdirected messages caused by mobile carriers or service providers. If you do not receive a message, please contact our support team for assistance.

Changes to the General Conditions

We reserve the right to make changes to the terms at any time. Changes to the terms will be published online on the website. The modified terms are considered accepted in connection with orders or visits to the website.

Dispute and Choice of Law

If a dispute cannot be resolved in agreement with the company's customer service and the customer, you as a customer can turn to the Swedish National Board for Consumer Disputes, see arn.se. Residents of another EU country can lodge complaints online via the EU Commission's platform for mediation in disputes, see http://ec.europa.eu/consumers/odr.

In the event of a dispute, we follow decisions from ARN or equivalent dispute resolution bodies.

Disputes concerning the interpretation or application of these general terms and conditions shall be interpreted in accordance with Swedish law.