Shipping policy
Order
Once you have completed your order, an order confirmation will be sent to your email address. The confirmation will include all the details about the products, price, billing, and shipping address.
If there is any mistake in the order confirmation, you should immediately contact us via email at emmzonn.art@gmail.com.
Delivery
Our normal delivery times are 1-3 weeks. Orders placed on weekends will be shipped at the earliest on the following Monday.
If there are delays in delivery (without us having informed you of a longer delivery time), you should contact us via email at emmzonn.art@gmail.com.
Prices
We reserve the right to adjust prices due to price changes from suppliers, printing errors in the price list, and inaccuracies in prices due to incorrect information, and we reserve the right to adjust the price.
Right of Withdrawal
When purchasing goods on the website, you as a customer have a 14-day right of withdrawal that applies from the time you receive a product that you have ordered.
5.1 When exercising your right of withdrawal:
You must inform us that you regret your purchase. The notification should be sent to emmzonn.art@gmail.com. Your message should clearly state your name, address, email address, order number, and which goods the return applies to.
You should immediately and no later than 14 days after the withdrawal notice return the products to us.
You are responsible for the return shipping, delivery, and condition of the products upon return, so the products should be sent well-packaged and in their original packaging.
We reserve the right to deduct an amount corresponding to the depreciation in value compared to the product's original value if the product is used or damaged.
5.2 The right of withdrawal does not apply to:
- Custom-made products that have been specially tailored to your preferences or have a clear personal touch according to your wishes.
- Services that have been fully completed and where you have expressly consented to the start of the service without a right of withdrawal.
Complaints and Grievances
We inspect all products before they are sent to you. Should the product still be damaged or incorrectly dispatched upon arrival, we undertake, in accordance with applicable consumer protection legislation, to remedy the defect free of charge.
You must always contact us for approval before returning a defective item.
The complaint should be sent immediately after the defect is discovered.
6.1 How do you proceed with a complaint?
Any defects and faults should always be reported to emmzonn.art@gmail.com, where you state your name, address, email address, order number, and a description of the fault.
If we are unable to rectify the defect or deliver a similar product, we will refund you for the defective product in accordance with applicable consumer protection legislation. We cover the return shipping for approved complaints.
We reserve the right to refuse a complaint if it turns out that the product is not defective according to applicable consumer protection legislation. In case of complaints, we follow the guidelines from the Swedish National Board for Consumer Disputes, see arn.se.
Limitation of Liability
We take no responsibility for indirect damages that may occur due to the product.
We accept no responsibility for delays/errors due to circumstances beyond the company's control, such as labor conflict, fire, war, government decision, reduced or non-delivery from the supplier.
Furthermore, we take no responsibility for any changes to the products/product characteristics that have been changed by the respective supplier and other factors beyond our control.
Product Information
We reserve the right for any printing errors on this website as well as for the final sale of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality, and resolution. We always strive to display the products as accurately as possible.